Common Questions

Answers to frequently asked questions about the Dashboards module.

Why don't I see the Project Management dashboard?

The Project Management dashboard ships with the project-management plugin, so it only exists in workspaces where that plugin is installed. It also has to be shared with you like any other dashboard.

To get access: Contact your workspace administrator to install the plugin, or to share the dashboard with your team.

Which dashboard do I land on when I open a workspace?

None — opening a workspace takes you to the Operator. Dashboards are opened from the sidebar's pinned list or the Dashboards manager. Pin the ones you use most so they're one click away.

Why do my metrics show zero?

Metrics require task data to calculate. Common reasons for zero metrics:

No tasks created - The workspace doesn't have issues in the Tasks & Issues app
No due dates set - Metrics like "On-Time Completion" require tasks with due dates
No assignees - Individual metrics need tasks assigned to you
Wrong date range - Velocity looks at recent weeks; older tasks won't appear

To fix: Start by creating issues in the Tasks & Issues app with due dates and assignees.

Can I switch between dashboards?

Yes. Open any dashboard you have access to from the sidebar's pinned dashboards list or from the Dashboards manager (the gear icon next to Dashboards). Each dashboard has its own /dashboards/DASH-NNN address that you can bookmark for quick access.

Pin the dashboard you use most frequently (row menu → Pin → For me) so it always appears in your sidebar.

How often do metrics update?

Dashboard metrics update in real-time. As tasks are created, updated, or completed, the metrics automatically recalculate and display current values.

There's no need to refresh the page - changes appear automatically within seconds of the underlying data changing.

What time zone is used?

All date calculations use your workspace's configured time zone for consistency across team members in different locations.

This means:

"Due this week" is calculated using the workspace time zone
Daily velocity uses workspace midnight as the day boundary
All team members see the same date-based metrics

To check or change: Workspace time zone is configured in Settings.

Why are my numbers different from my team's?

Completion and velocity metrics are scoped differently depending on the dashboard:

Individual Dashboard - Shows only tasks assigned to and completed by you (for example, "Tasks Completed" and "Tasks This Week")
Team Leader Dashboard - Aggregates across your team, and includes a Team Velocity chart over recent weeks
Project Management Dashboard - Shows workspace-wide velocity

The same task can contribute to metrics on more than one dashboard, but the scope differs.

Can I export dashboard data?

Dashboard data comes directly from your Tasks & Issues. To export:

Navigate to the Tasks & Issues app
Use the export functionality there
Filter as needed for your specific data set

Why do I see different numbers than my colleague?

Possible reasons:

Different dashboards - Each dashboard type shows different metrics
Role differences - Team leaders see team data; individuals see personal data
Timing - If viewing at different times, real-time updates may show different values
Filter settings - Some widgets remember filter preferences

If you need to align on numbers, view the same dashboard at the same time.

How far back does historical data go?

Velocity - Uses a 3-week rolling window (Team Leader uses 8-week history for the trend chart)
Activity Timeline - Shows history by day, week, or month (use the period dropdown and navigation buttons)
Burndown Chart - Shows data for the configured period (default last 14 days)
Completed Tasks - Compares current week to previous week only

For longer-term historical analysis, use the Tasks & Issues app's reporting features.

What counts as "on time"?

A task is considered "on time" if:

It has a due date set
It was closed (status changed to Done/Completed)
The close date is on or before the due date

Tasks without due dates are not included in the on-time calculation.

Why isn't my completed task showing up?

Check these common issues:

Status not set to Done - The task must be in a completed status
Wrong assignee - For individual metrics, the task must be assigned to you
Outside date range - Velocity only looks at recent weeks
Different workspace - Make sure you're viewing the correct workspace