Terms of Service

Thank you for visiting our website. This website is owned and operated by Metra Technologies Pty Ltd (ABN 21 693 889 799. ACN 693 889 799). By accessing and/or using this website and related services, you agree to these Terms of Service, which include our Privacy Policy. You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, “us”, “we” and “our” means Metra Technologies and our related bodies corporate.

1. Registration

You must be a registered member to access our products and services.

When you register and activate your account, you will provide us with personal information such as your name, email address, telephone number, job title, organisation, and location details. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with login credentials. You are responsible for keeping your password secure and are responsible for all use and activity carried out under your account.

To create an account, you must be:

at least 18 years of age;
possess the legal right and ability to enter into a legally binding agreement with us; and
agree and warrant to use the website in accordance with these Terms.

2. Collection Notice

We collect personal information about you in order to provide you with access to our workspace collaboration platform, process your registration, manage your subscription, and for purposes otherwise set out in our Privacy Policy.

We may disclose that information to third parties (subprocessors) that help us deliver our services, including:

Infrastructure and hosting providers (Convex, Vercel)
Security and DDoS protection services (Cloudflare)
AI and machine learning services (OpenAI, Unstructured, Attendee Labs)
Communication services (Resend, 100ms)
Payment processors (Stripe)
Analytics providers (Google Analytics)
Scheduling services (Cal.com)

A complete list of our current subprocessors is available at omada.ws/docs/trust/subprocessors.

If you do not provide this information, we may not be able to provide all of our services to you. We may also disclose your personal information to recipients that are located outside of Australia; the majority of our subprocessors are located in the United States.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

3. Accuracy, Completeness and Timeliness of Information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan viruses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

4. Subscriptions and Purchases

4.1 Subscription Plans

We offer the following subscription plans:

Free Space - Limited to 3 active contributors with basic features
Pro Space - Enhanced features including AI assistance, increased storage, and priority support
Enterprise - Advanced features including SSO enforcement, compliance tools, and dedicated support

Details of current pricing and features are available on our website and may be updated from time to time.

4.2 Billing and Payment

For paid subscriptions:

Subscriptions are billed in advance on a monthly or annual basis as selected at the time of purchase
Payment is due at the start of each billing period
We accept major credit cards and other payment methods as displayed on our website
You authorise us to charge your designated payment method for all fees incurred
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date
Renewal will be charged at the then-current subscription rate

4.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation:

Your subscription will remain active until the end of your current billing period
You will receive a pro-rata refund for any unused portion of your subscription
Refunds will be processed to the original payment method within 14 business days
Access to paid features will cease at the end of your current billing period

4.4 Price Changes

We may change our subscription prices from time to time. Any price changes will be communicated to you at least 30 days before they take effect. Continued use of the service after the price change takes effect constitutes your agreement to pay the modified amount.

4.5 Australian Consumer Law

IN AUSTRALIA, OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THESE TERMS AND CONDITIONS PURPORTS TO MODIFY OR EXCLUDE THE CONDITIONS, WARRANTIES AND UNDERTAKINGS, AND OTHER LEGAL RIGHTS, UNDER THE AUSTRALIAN COMPETITION AND CONSUMER ACT AND OTHER LAWS. ANY AND ALL OTHER WARRANTIES OR CONDITIONS WHICH ARE NOT GUARANTEED BY THE AUSTRALIAN CONSUMER LAW OR THE COMPETITION AND CONSUMER REGULATION 2010 ARE EXPRESSLY EXCLUDED WHERE PERMITTED, INCLUDING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION.

5. Service Availability and Support

5.1 Service Availability

We strive to provide reliable access to our platform, however:

The service is provided on an “as available” basis without any guaranteed uptime or service level agreement
We may perform scheduled maintenance, during which the service may be temporarily unavailable
We will endeavor to provide advance notice of planned maintenance where reasonably practicable
We reserve the right to modify, suspend, or discontinue any feature or functionality of the platform at any time

5.2 Support

Support availability varies by subscription plan:

Free Space - Email support during business hours (response times are best efforts)
Pro Space - Email, phone, and live chat support during business hours
Enterprise - 24/7 dedicated support with priority response

Support response times are provided on a best-efforts basis and are not guaranteed. We reserve the right to modify support offerings at any time.

5.3 Service Modifications

We continuously improve our platform and may:

Add, modify, or remove features with or without notice
Change technical requirements or specifications
Update third-party integrations or dependencies

We will endeavor to notify you of material changes that may significantly affect your use of the service.

6. User Content

6.1 Your Content

You retain ownership of any intellectual property rights that you hold in the content you create, upload, or share through our platform (“User Content”), including documents, files, messages, meeting notes, and other materials.

6.2 License to Omada

By submitting User Content to our platform, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, store, transmit, display, and distribute your User Content solely for the purposes of:

providing and improving our services to you;
backing up and storing your data;
displaying your content to authorised users in your workspace; and
complying with our legal obligations.

This license continues for as long as your User Content is stored on our platform and terminates when you delete your content or close your account, except to the extent we are required to retain copies for legal compliance or backup purposes.

6.3 Your Responsibilities

You are solely responsible for your User Content and represent and warrant that:

you own or have the necessary rights to use and authorise us to use your User Content;
your User Content does not infringe the intellectual property rights of any third party;
your User Content does not violate any applicable laws or regulations; and
your User Content does not contain any harmful, offensive, or illegal material.

7. Linked Sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

8. Intellectual Property Rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (“Content”).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

9. Acceptable Use

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
using this website to defame or libel us, our employees or other individuals;
uploading files that contain viruses that may cause damage to our property or the property of other individuals;
posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security;
using the platform to send spam, unsolicited marketing, or bulk communications;
attempting to gain unauthorised access to other users' accounts or data;
interfering with or disrupting the integrity or performance of the platform;
reverse engineering, decompiling, or disassembling any aspect of the platform;
using the platform to develop a competing product or service; or
reselling, sublicensing, or redistributing access to the platform without our written consent.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

10. AI Features

Our platform includes AI-powered features such as meeting transcript analysis, action item extraction, and content assistance. By using these features:

You acknowledge that AI-generated outputs may not always be accurate and should be reviewed before reliance;
You grant us permission to process your content through AI systems for the purpose of providing these features;
You understand that AI features may be provided by third-party services subject to their own terms; and
You remain responsible for any actions taken based on AI-generated suggestions or content.

11. Warranties and Disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

12. Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs - which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account closure feature in your settings. Upon termination, you will receive a pro-rata refund for any unused portion of paid subscriptions.

13.2 Termination by Us

We may suspend or terminate your account immediately if:

you breach any provision of these Terms;
you engage in fraudulent or illegal activity;
we are required to do so by law;
we discontinue the service (with reasonable notice where possible); or
your account remains inactive for an extended period.

13.3 Effect of Termination

Upon termination:

your right to access the platform will cease immediately;
we may delete your User Content after a reasonable period (typically 30 days);
provisions of these Terms that by their nature should survive termination will continue to apply.

14. General

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the platform.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15. Jurisdiction and Governing Law

Your use of the website and these Terms are governed by the law of New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

Contact Us

For questions about these Terms and Conditions, please contact us at legal@omada.ws