Advanced Features

Dashboard metrics, AI assistance, and advanced configuration options.

Dashboard Metrics

The Issues app provides metrics for dashboard widgets that help teams understand their performance and identify areas needing attention.

Available Metrics

Metric	Description
Burndown Chart	Track remaining work over time against your target
Task Velocity	Weekly completion rate compared to previous weeks
Completion Rate	Percentage of tasks closed on or before their due date
High-Risk Items	Count of critical risks requiring attention
Risk Register	Top risks sorted by priority and assignment status

Burndown Chart

The burndown chart shows:

Expected remaining - Ideal progress line from start to deadline
Actual remaining - Real progress based on completed issues
Variance - Whether you're ahead or behind schedule

Use this to identify if your team is on track for your milestone deadlines.

Task Velocity

Velocity tracks how many issues your team completes each week:

Current week's completed count
Comparison to last week (percentage change)
Three-week rolling average for target setting

Consistent velocity helps with capacity planning and commitment accuracy.

Completion Rate

Shows what percentage of issues are closed by their due date:

On-time - Closed on or before due date
Late - Closed after due date
Overall rate - Percentage completed on time

A healthy completion rate indicates realistic planning and reliable delivery.

AI Assistant

The built-in AI assistant can help you work more effectively with issues.

Available AI Features

Smart suggestions - Get recommendations for assignees based on expertise
Task breakdown - Ask AI to suggest sub-issues for complex work
Description generation - Generate detailed descriptions from brief notes
Priority recommendations - Get suggestions for appropriate priority levels

Using the AI Assistant

Open the AI chat panel
Ask questions about your issues or request suggestions
Review and apply recommendations as needed

The AI assistant has access to your issue data and can provide context-aware suggestions.

Custom Fields

Extend issues with custom fields to capture information specific to your workflow.

Available Field Types

Type	Description
Text	Plain text, editable text, or rich HTML input
Number	Numeric values
Currency	Monetary amounts with formatting
Percentage	Percentage values with formatting
Date	Single date picker
Date Range	Start and end date picker
User	Select a single team member
Approvers	Select multiple approvers
Entity	Select teams or organizations
Dropdown	Single-select from defined options
Multi-select	Multiple selections from options
Checkbox	Boolean true/false toggle
File	File attachments
URL	Web links with validation
Email	Email addresses with validation
Phone	Phone numbers

Custom fields are configured in Space Settings and can be set to apply to specific issue types.

Restricted Issue Types

Some issues should only be seen by a few people — HR requests, security flaws, budget plans. An admin can restrict an issue type so that new issues of that type are private to a chosen audience instead of the whole space.

Configure it in Space Settings → Issue Types → Access:

Setting	What it does
Default access	Who can see new issues of this type, and at what level (owner, editor, viewer). Add people, teams, organizations, groups or roles.
Who can create	Who can create this type, or change an existing issue to it. Leave empty to allow anyone who can create issues.

How it behaves:

A new issue of a restricted type is visible only to the default-access audience and its creator. It is not shared with the whole space.
Requests raised through a portal still work for everyone the portal allows. The requester can see and reply to their own request.
To bring someone else in on one issue (for example, escalating an HR issue to legal), share that issue from its access menu. They see that issue only.
Changing an issue's type does not change who can see it. If you move an issue to another type, share it with the new team yourself.
Settings changes apply to new issues only. Existing issues keep their access.

API Integration

Issues can be accessed and modified through the Omada API for automation and integration with other tools.

Common Use Cases

Automatically create issues from form submissions
Sync issues with external project management tools
Generate reports from issue data
Trigger notifications based on issue changes

See the developer documentation for API details and authentication.