One system for secure client delivery
Omada holds your tickets, projects, runbooks and client access in one system. Your AI agents work in the same system.
Tools this replaces
The problem
Traditional IT service management no longer works.
IT delivery is too slow.
Clients want new services in days, not months. They want answers in minutes, not days.
Vulnerabilities arrive faster than you can fix them.
The number and the severity of known vulnerabilities have grown ten times over. At the same time, an exploit costs an attacker ten times less.
Every client wants the work done their way.
You need one consistent process. You also need to adapt it for each client. Traditional tools give you one or the other.
You are a vendor, not a partner.
You cannot show progress and results in one place. So the conversation stays about tickets and invoices.
The goal
Move from fixing what breaks to planning what comes next
Run development, projects, security and the service desk in one system. Give each client a portal into it. Let AI agents do the routine work.
One shared system
One system for tickets, assets and runbooks
See every client on one board.
Development, projects, security and the service desk share one board. You move work between them without re-keying it.
Install now using plugins
Twelve shipped plugins seed a ticketing queue, asset register and security programme for your team — a running start, not a replacement for process.
Available on Professional and above.
IT Help Desk
ITIL-aligned IT ticketing with incident, change and problem management, AI debug assistance, and a self-improving knowledge base.
IT Asset Management
Hardware and software inventory, licence tracking, renewal management, and vendor compliance.
Vulnerability Management
Full vulnerability lifecycle management with CVSS scoring, pen-test programme tracking, threat intelligence, and security exception governance.
Patch Management
Patch lifecycle tracking from identification through deployment, verification, and rollback with SLA enforcement and compliance reporting.
Incident Response
Severity-tiered incident management with runbooks, post-mortem templates, and stakeholder comms.
SLA Management
SLA definitions, breach alert tracking, and performance dashboards for service delivery teams.
Client Onboarding
Structured intake to scoped workspace to welcome kit — onboard clients in under a week.
Employee Onboarding
Structured Day-1 to Day-90 onboarding plan covering IT provisioning, training, and role immersion.
API & Integration Registry
Integration inventory with owner assignments, SLA tracking, incident history, and architecture documentation.
Project Governance
Project governance: risks, decisions and assumptions alongside portfolio-level stage-gate and RAG reporting.
Business Continuity
Business impact analysis, BCP/DRP templates, test scheduling, and RTO/RPO tracking.
Timesheet & Utilisation
Billable-hour capture, utilisation dashboards, and WIP reporting for professional services teams.
One shared system changes how the practice runs
Each result below follows from one governed space per client, in place of a dozen separate tools.
Clients handle routine tickets themselves
Access requests, status checks and simple questions end in the client's own portal. They never reach your queue, and nobody hunts for the right inbox.
Complex tickets move faster
A ticket that needs an engineer arrives with the history, the asset and the AI agent's attempt attached. Your engineer starts on the real problem.
You get hours back, and margin with them
Your team stops re-keying tickets and chasing status. That time goes into roadmap work, which you can price as strategy. Roadmap work is why clients renew.
A delivery model you can sell again
The same Issues, Projects, Runbooks and Portal set up work for the next client too. You do not rebuild the model each time.
When the foundation is right, AI actually .
Omada is the workspace where your team, your tools, and your AI operate from one coherent surface. Now in private beta.
Contact us
We are always looking for ways to improve our products and services. Contact us and let us know how we can help you.