One AI-readable foundation for tickets, security and delivery
Omada consolidates tickets, projects, runbooks and client access into one governed surface per client, built for AI.
Your stack, consolidated
The hidden tax
A context problem, not a talent problem — multiplied per client
AI has nowhere governed
Useful AI needs tickets, assets and runbooks in one place, permissioned per client. Most stacks don't, so AI stays a demo.
Vulnerabilities outpace every client
Findings, tickets and fixes live in three separate tools. Nothing reconciles, so exposure quietly grows across the book.
A vendor, not a partner
Without a governed way to show progress and outcomes, the conversation stays transactional — advisory upsell never gets an opening.
Requests arrive from everywhere
Email, chat, phone calls, tickets raised by client staff — each channel is its own inbox, and engineers lose the thread.
The goal
Move client delivery from break/fix into strategic advisory
Every engagement gets a governed foundation, so the team has time and evidence to sell advisory work.
One shared foundation
The system your tickets, assets and automations run in
One queue, every client
Issues tracks Helpdesk, Security, Development and Project work as one backlog per client, with custom fields, dependencies and Kanban built in.
When the foundation is shared, the whole practice changes
Not a promise — a consequence of one governed space per client, not a dozen disconnected tools.
Clients resolve routine requests themselves
Access requests, status checks and RFIs resolve through each client's own portal before reaching the queue — no hunting for the right inbox.
Complex tickets move faster
Requests needing an engineer arrive fully diagnosed — history, asset and the AI's attempt included — so the team starts at the hard part.
Margin recovers, hours free up
Time once spent re-keying tickets and chasing status goes to the roadmap conversation — priced as strategy, and the reason clients renew.
A delivery model to pitch
The same Issues, Milestones, Workflows and Portal extend to the next client without rebuilding the model — governed AI-enabled delivery becomes the pitch.
When the foundation is right, AI actually .
Omada is the workspace where your team, your tools, and your AI operate from one coherent surface. Now in private beta.
Contact us
We are always looking for ways to improve our products and services. Contact us and let us know how we can help you.